Welcome to the website of Flux Medical Limited (“Flux”, “we”, “us”, or “our”). By accessing or using this website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our site or services.

If you do not agree with these terms, please do not use our website or book our services.

1. Who We Are

Flux Medical Limited is a UK-registered healthcare provider offering private consultations, digital care navigation, and health-related services.

Registered Address: Unit 7 Wheatcroft Business Park Landmere Lane, Edwalton, Nottingham, England, NG12 4DG
Company Registration Number: 16158150
Email: info@fluxmedical.co.uk

2. Use of Our Website

This website is intended for informational and booking purposes. You agree not to use it for:

• Any unlawful, misleading, or harmful activity
  
  
• Attempting to access, modify, or disrupt the functionality of our systems
  
  
• Distributing unsolicited or unauthorised advertising or spam
  
  

We reserve the right to suspend or restrict access to the site without notice if misuse is suspected.

3. Medical Disclaimer

Information provided on this website, including via the symptom checker or D2C tool, is for general guidance only. It is not a substitute for professional medical advice.

Clinical decisions should always be made in consultation with a qualified healthcare provider. If you are experiencing a medical emergency, call 999 or go to your nearest emergency department.

4. Booking and Payment

When booking a consultation:

• You agree to provide accurate personal and medical information
  
  
• Fees must be paid in advance unless otherwise agreed
  
  
• We reserve the right to cancel or reschedule appointments if required
  
  

Cancellation and refund policies will be clearly displayed at the point of booking.

5. Your Responsibilities as a Patient

You agree to:

• Attend appointments on time (in person or online)
  
  
• Treat staff and clinicians with respect
  
  
• Follow reasonable clinical advice unless you choose to decline it
  
  
• Notify us promptly if your condition changes or you are unable to attend
  
  

We reserve the right to refuse service to individuals who behave abusively or repeatedly breach these responsibilities.

6. Data Protection and Privacy

We are committed to protecting your personal data. Please refer to our Privacy Policy for details on how your information is collected, stored, and processed.

Use of this site constitutes your agreement to that policy.

7. Intellectual Property

All content on this site—including text, branding, images, and tools—is the intellectual property of Flux Medical Limited or its licensors. You may not reproduce, modify, or distribute any content without our written permission.

8. External Links and Third Parties

Our website may include links to third-party websites or platforms (e.g. TopDoctors, booking systems). We are not responsible for their content or privacy practices. You access such sites at your own risk.

9. Limitation of Liability

To the fullest extent permitted by law, Flux Medical Limited shall not be liable for any indirect, incidental, or consequential damages arising from use of this website or our services, including delays, data loss, or reliance on information provided online.

10. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with a revised “Effective Date.” Continued use of our site after changes have been posted constitutes your acceptance of the updated terms.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising in connection with them shall be subject to the exclusive jurisdiction of the English courts.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact:

Flux Medical Limited

Unit 7 Wheatcroft Business Park Landmere Lane, Edwalton, Nottingham, England, NG12 4DG

Email: info@fluxmedical.co.uk